The future of retail is online, say big retailers like Big Bazaar and Walmart

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Many large brick and mortar retail chains that switched to online during the lockdown have reported spike in sales from digital channels, and expect the momentum to continue as consumers prefer to order digitally despite restrictions are being eased.

Several retailers, which earlier started selling essential items — like food and grocery only — via online and app-based channels, have now started offering several items in general merchandise such as apparels, appliances, and electronics through these platforms.

+INFO: Deccan Chronicle

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