GLOBAL CALL FOR SOLUTIONS: TECH, CITIES, COMMUNITY.
NEW RETAIL & COMMERCE
How to support the transition towards a "new retail“ whilst ensuring a truly frictionless customer experience?
Why is important?
Exponential and rampant uncertainty brought by disruptive events (i.e. Covid-19) have greatly accelerated several major trends that were already well underway: among these, there are changes in consumers behaviors patterns. Consumers will purchase more goods and services online, and increasing numbers of people will work remotely. Issues such as detecting new purchasing patterns and delivering a greater personalized experience to online customers; minimizing human interaction in shopping practices; ensuring transparency, trust and reliability during online transactions – will take center stage for business & regulators.